FAQ
ORDERING
What if I need to modify my order?
If you would like to modify your order and it has not been processed, please email info@shopcashe.com. Once your order has been prepared for shipping, it cannot be modified.
When I place an item in my shopping cart, am I guaranteed to receive the merchandise?
Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.
An item I want is sold out. When will it become available again?
If an item is listed as sold out, it is unavailable for purchase. You can sign up to receive restock notifications. You can also reach out to us at info@shopcashe.com for more information.
I received a damaged product. What should I do?
Please email us at info@shopcashe.com as soon as you receive your order. You may be asked to send photos of the damaged product in order to be reimbursed.
What is Affirm and how do I use it?
Affirm is offered as a payment method in the checkout section.
Affirm allows you to break your order total into 4 interest-free payments. Pay for your purchase over 4 equal installments!
How do I find out when new styles are releasing and when?
You can stay updated with our latest releases by joining our mailing list or by following us on Instagram @cashe_thelabel
PRODUCT & SUSTAINABILITY
What ply is your cashmere?
Ply is the number of cashmere threads twisted together to make the cashmere yarn. Our Cashmere ranges from 2-Ply to 8-Ply. The greater ply signifies a greater warmth of the cashmere.
What is gauge and knit?
Gauge refers to the number of stitches and rows per inch in the specific cashmere article – essentially it is a measure of how tightly the cashmere yarn is knitted. The smaller the gauge typically signifies a lighter and more delicate fabric, while a larger gauge signifies a heavier and more durable fabric. All of our cashmere ranges from 6-12 gauges.
What grade is your Cashmere?
Cashmere is classified into grades – A being the greatest quality and C being the lowest quality. The grade of cashmere is determined by the microns (diameter) and the length of the cashmere fibers. The cashmere fibers that our pieces are composed of are 14-16 microns and 34-36mm in length making CASHE Grade A in nature.
Does your brand uphold fair trade? Sustainable practices? How are the animals treated?
FAIR TRADE: We cherish our process, from ideation to delivery, guided by all those involved. We know that none of this could be possible without our herders and manufacturers, which is why we pay our herders fully in advance and all craftsmen and women employed by our manufacturer are paid an equal and fair-wage. In addition to delivering beautiful, sustainable and biodegradable cashmere to our customers, we deliver kindness and generosity to the nation of Nepal. We pride ourselves on philanthropy, and donate 10% of all orders to the Nepal Youth Foundation that brings Freedom, Health, Shelter and Education to Nepal’s most impoverished children. We strive to empower global communities – socially, environmentally and economically.
SUSTAINABLE: Our business model is circular, from the herdering and manufacturing process, to transporting our goods from Nepal, all the way to gracefully delivering our products to consumers - we are continuously educating ourselves and applying best practices of sustainability. In our process, we pride ourselves on small inventories to reduce water, waste, carbon and pollution. With our cashmere being made in Nepal, we eliminate a lengthy transport of cashmere yarn to our manufacturing facilities. Given the nature of cashmere being a natural fiber, we do not have any products containing microfibers, therefore our products do not cause micro-plastic pollution. In addition to never mass-producing, we have a small range of color variants offered to reduce the amount of water and pollution used in the dying process. The wastewater of the dying process for textile companies is the most polluting of all industry sectors. We have taken this into account and have found ways to reduce this waste by managing our inventory and using the same water from the dying process of one item across multiple items. We use low impact dyes that are AZO free.
We also have taken the environment into account with our packaging, styling and branding elements. On each clothing item, we have a 100% natural cotton tag that is screen-printed and sewn into each garment by hand. In our lifestyle photoshoots, we style CASHE with second-hand accessories or pieces from our personal wardrobes. We use environmentally conscious packaging for all of our outgoing shipments, including our mailing envelopes, branded stickers, tissue paper, and tape.
Most importantly, and what is often overlooked by brands and consumers, is the shipping process of goods coming in from foreign countries, particularly emerging markets. A simple reality of business today is in the process of importing goods, you emit greenhouse gases like carbon. While we can’t avoid this, we are 100% committed to working with freight forwarding companies that pledge to limit their carbon footprint in a verifiable and measurable way.
100% CRUELTY-FREE: Our cashmere originates from free-roaming goats of the Himalayan Mountains. Nepali herders bi-annually hand-comb these goats using cruelty-free methods. This gentle process focuses on brushing and collecting the soft undercoat of the goats.
How should I care for my cashmere?
Each order comes with our Cashmere Care Guide found in the footer below to ensure that your cashmere can last forever, as it is intended to. Additionally, we sell Cashmere Care Accessories to help with the appearance and longevity of your purchase.
PHILANTHROPY
We are thrilled to begin our journey of sustainability, philanthropy and craftsmanship, but we want to emphasize that none of this would be possible without the courage, empathy and confidence of the people who brought this brand to life. From our manufacturing team in Nepal and our partners at the Nepal Youth Foundation, to our loyal customers across the world who are dedicated to giving back - CASHE is a brand that is forever committed to building meaningful relationships and spreading love and kindness across the globe.
How am I supporting the Nepal Youth Foundation by purchasing CASHE cashmere?
Philanthropy is tightly woven into CASHE’s direct-to-consumer business model, introducing a unique and natural connection between Nepal and consumers across the globe. 10% of all proceeds are donated to the Nepal Youth Foundation that brings freedom, health, shelter and education to Nepal’s most impoverished children. Here are just a few of the incredible ways you are contributing to our collective mission: $100 provides nutritious meals to 100 children impacted by the COVID lockdowns, $250 supports a child in Kinship Care for four months, and $500 buys fresh food for 40 children in NYF’s care for one month. Subscribe to our newsletter for updates on our concerted efforts with NYF.
