What if I need to modify my order?
If you would like to modify your order and it has not been processed, please email email@example.com. Once your order has been prepared for shipping, it cannot be modified.
When I place an item in my shopping cart, am I guaranteed to receive the merchandise?
Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.
An item I want is sold out. When will it become available again?
If an item is listed as sold out, it is unavailable for purchase. You can sign up to receive restock notifications. You can also reach out to us at firstname.lastname@example.org for more information.
I received a damaged product. What should I do?
Please email us at email@example.com as soon as you receive your order. You may be asked to send photos of the damaged product in order to be reimbursed.
What is Affirm and how do I use it?
Affirm is offered as a payment method in the checkout section.
Affirm allows you to break your order total into 4 interest-free payments. Pay for your purchase over 4 equal installments!
How do I find out when new styles are releasing and when?
You can stay updated with our latest releases by joining our mailing list or by following us on Instagram @cashe_thelabel
PRODUCT & SUSTAINABILITY
What ply is your cashmere?
Ply is the number of cashmere threads twisted together to make the cashmere yarn. Our Cashmere ranges from 2-Ply to 8-Ply. The greater ply signifies a greater warmth of the cashmere.
What is gauge and knit?
Gauge refers to the number of stitches and rows per inch in the specific cashmere article – essentially it is a measure of how tightly the cashmere yarn is knitted. The smaller the gauge typically signifies a lighter and more delicate fabric, while a larger gauge signifies a heavier and more durable fabric. All of our cashmere ranges from 6-12 gauges.
What grade is your Cashmere?
Cashmere is classified into grades – A being the greatest quality and C being the lowest quality. The grade of cashmere is determined by the microns (diameter) and the length of the cashmere fibers. The cashmere fibers that our pieces are composed of are 14-16 microns and 34-36mm in length making CASHE Grade A in nature.
Is your product fair trade? Sustainable? How are the animals treated?
FAIR TRADE: We cherish our process, from ideation to delivery, guided by all those involved. We know that none of this could be possible without our herders and manufacturers, which is why we pay our herders fully in advance and all craftsmen and women employed by our manufacturer are paid a fair-wage. In addition to delivering beautiful, sustainable and biodegradable cashmere to our customers, we deliver kindness and generosity to the nation of Nepal. We pride ourselves on philanthropy, and donate 10% of all orders to the Nepal Youth Foundation that brings Freedom, Health, Shelter and Education to Nepal’s most impoverished children. We strive to empower global communities – socially, environmentally and economically.
SUSTAINABLE: Our herders and manufacturers are educated on and 100% committed to best practices of sustainability. Furthermore, our manufacturers are certified members of the Federation of Handicraft Associations of Nepal, a service oriented and non-profit organization that aims to enhance and promote handicraft trade and industry. For more information, please visit: http://fhan.org.np/dashboard/menu/5/2/11
100% CRUELTY-FREE: Our cashmere originates from free-roaming goats of the Himalayan Mountains. Nepali herders bi-annually hand-comb these goats using cruelty-free methods. This gentle process focuses on brushing and collecting the soft undercoat of the goats.
How should I care for my cashmere?
Each order comes with our Cashmere Care Guide found in the footer below to ensure that your cashmere can last forever, as it is intended to. Additionally, we sell Cashmere Care Accessories to help with the appearance and longevity of your purchase.
How am I supporting the Nepal Youth Foundation by purchasing CASHE cashmere?
Philanthropy is tightly woven into CASHE’s direct-to-consumer business model, introducing a unique and natural connection between Nepal and consumers across the globe. 10% of all proceeds are donated to the Nepal Youth Foundation that brings freedom, health, shelter and education to Nepal’s most impoverished children. Here are just a few of the incredible ways you are contributing to our collective mission: $100 provides nutritious meals to 100 children impacted by the COVID lockdowns, $250 supports a child in Kinship Care for four months, and $500 buys fresh food for 40 children in NYF’s care for one month. Subscribe to our newsletter for updates on our concerted efforts with NYF.